Each item purchased is accompanied by a purchase receipt, which is the basis for a possible complaint or return of goods.
In case of sending wrong goods, the goods will be exchanged at our expense - the costs of sending the goods to us will also be returned.
If the replacement is not our fault, the customer must bear the shipping costs associated with the replacement.
If the item does not meet your expectations, you do not have to give any reason for your return. You can withdraw from a distance contract within 14 days of the conclusion of the contract by submitting a written statement in writing, and the return of the goods should take place no later than 14 days - the product can not carry traces of use. (Journal of Laws of 31 March 2000). Download: withdrawal form.
In case of returns the money for the purchased goods will be returned to the account you provided.
In this case, we will not refund shipping costs. We do not receive shipments for pickup!
To exercise your right of withdrawal, you must notify us by sending an email to: about your decision to waive this contract by expressing a statement.
You can use the withdrawal form template, but it is not mandatory.
Complaints considered if possible by emeil. Recesses are subject to hidden defects. There are no mechanical damage.
By buying in our store, you give the seller a power of attorney to conclude a service contract on your behalf with a courier company in order to send the purchased goods through it. The funds provided for this purpose do not constitute additional sales to the seller.
The online shop is trading in silver jewelery. The store owner is:
Magdalena Koronowska, ul. Jagiellońska 9/ u1, 70-436 Szczecin
Account: PKO 80 1020 4900 0000 8102 3238 8564
Galeria sells mail order via the website in Poland.
Service from Monday to Friday from 11 to 17.
Using the online store means acceptance of these rules.
The products offered on the website are commercial offers in accordance with the civil code.
Prices of goods are in Polish zloty, including VAT.
The Gallery provides products with no defects as part of the order.
Our service is committed to ensuring that the photos, descriptions, and technical specifications of our products are as accurate as possible.
In the event of a price change, we will make every effort to inform you as soon as possible and allow you to change or cancel your order.
In the case of irregularities in the order form, contact attempts will be made to verify the order. In the absence of confirmation of order verification within 4 days, the order will be canceled.
In case the shipping address is incorrect, the shop is not responsible for the failure to deliver the shipment. The buyer is obliged to pay an additional fee for the shipment.
The ordered goods are delivered to the address given during the order submission, via courier. Delivery time depends on the company providing the transport services.
The shop is not responsible for delays in the delivery of shipments due to the fault of the courier company.
Right of withdrawal
By buying as a consumer (natural persons performing an activity with an entrepreneur not related to her business or profession), you have the right to withdraw from the sale contract within 14 days without giving any reason.
The expiry date expires 14 days after:
in which you came into possession of a property or where a third person other than the carrier and indicated by you entered possession of the goods, ie from the date on which you received the shipment with the goods.
To exercise your right of withdrawal, you must notify us by sending an email to about your decision to waive this agreement by expressing a statement.
You can use the withdrawal form template, but it is not mandatory.
Sample form to download here.
To keep a withdrawal date, you should send information about the exercise of your right of withdrawal within 14 days of your possession.
Consequences of withdrawal
In the event of withdrawal from this contract, we will refund all payments received from you, including the cost of delivery of the item (except for additional costs resulting from your choice of delivery other than the cheapest delivery method offered by us), promptly and in any event no later than 14 days from the date we received the return of the product.
We will reimburse you using the same payment methods you used in your original transaction unless you explicitly agreed otherwise.
We may withhold payment until the item is received, depending on which event occurs earlier.
The deadline is retained if you send the item before the 14-day deadline expires.
You will have to pay the direct return of the item.
You only answer for the reduction of the value of the things resulting from the use of it in a way other than necessary to establish the character, characteristics and functioning of the thing.
Right to the warranty.
If you make purchases in the Store as Consumers (ie, natural persons doing business with an entrepreneur not related to his or her business or profession). You have the right to warranty, which means that I, as seller, are responsible for the nonconformity of the goods with the contract.
The right to the warranty is EXCLUDED to the Entrepreneurs.
The warranty is based on the product sold:
Physical defect, which is a product incompatibility with the contract. It comes to her in particular when the item:
There are no properties that this kind of product should have
There are no properties that the consumer has provided by the seller or the advertiser
Not suitable for the purpose of the buyer informed the seller at the conclusion of the contract, if the entrepreneur has not raised a reservation on such destination
was delivered to the buyer in an incomplete state
Legal defect which may consist in the fact that the consumer bought the goods:
is owned by a third party;
is charged with the right of a third party;
is subject to restrictions on its use or disposal as a result of a decision or a decision of a competent authority;
The term of the right to use the warranty expires 24 months after:
in which you came into possession of a property or where a third person other than the carrier and indicated by you entered possession of the goods, ie from the date on which you received the shipment with the goods.
However, for one year of the seller's liability, there is a presumption that the defect found or cause exists already at the time of sale.
If the defect is noticed at a later date, ie between the 12th and 24th month of the issue of the goods, the consumer should demonstrate that the defect occurred at the time of purchase.
If the Store would conceal the defect of the product sold, you can ask for a warranty even after the above deadlines.
In the event of a defect, we will first replace or repair the goods, and if this is not possible, you may wish to reduce the price by specifying the amount for which the price is to be reduced or waived if the defect is material.
In order to use the right to the warranty, information must be provided in any form, along with a detailed description of the defect, by:
Letter to Magdalena Koronowska, ul. Monte Cassino 10 / u1, 70-465 Szczecin,
Send an e-mail to:
You can use the form of the complaint form, however, this is not a condition for accepting a complaint.
Sample form to download.
As a seller I have a duty to respond to your requests within 14 days. Failure to respond within this timeframe results in the claim being considered justified.
Your complaint is sent to your email address.
In the event of a refund or price difference, the Store issues a written return guarantee.
Disputes over complaints Consumers can claim through MEDIA, which for consumers is free. More information on the UOKiK government website or through the pan-European ODR platform
c) The consumer should be informed about the payment methods, time and cost of the shipment, and should have access to the full data of the trader.
3. What should contain the order confirmation email?
Exact company details
Delivery address
Method and cost of delivery
Method and cost of payment
Product (quantity, dimensions, weight)
Centa of goods
Total price of the order
Information about the warranty (link to the "important matters" tab / consumer rights)
Warranty Information
Exclusion of the right of withdrawal !!!
According to Art. 38 of the Consumer Rights Act, the right of withdrawal from a distance or off-premises contract, in accordance with the law, is not available to the consumer, including in the following cases:
- in which the item is delivered in a sealed package, which can be returned for health or hygiene reasons after opening, if the packaging has been opened after delivery.
An attachment with the withdrawal form with the wording of the withdrawal notice from the "consumer rights" tab and should immediately download to the device.
If you provide additional fees eg for the packaging as a gift of the product you purchased, you should also find out about it. The same applies to any other additional fees
If you are delivering in other countries you should check the box to select the territorial coverage in which the customer would indicate the country to which I want the product to be delivered - the choice of Poland, Germany, France,
For phone or e-mail order:
The customer should send a permission email:
I have read the Terms of Use (link to content) and my right to withdraw from the contract and the warranty (link to the "consumer right" tab).
I hereby agree to the processing of my personal data in order to execute the contract. (link to privacy policy "
"Order with payment obligation. I order ".